FAQs
How long does delivery take?
After your order has been prepared and dispatched, delivery typically takes 3–7 business days, Monday through Saturday. We will email you a tracking link as soon as your parcel has been dispatched, so you can follow its progress to your door.
What is Sophia Mode?
Sophia Mode is an online women's fashion label with thoughtfully styled pieces that combine ease, modern trends and effortless elegance. Sophia Mode is based in Austin, Texas, United States. We sell online only and have no physical store.
Can I change or cancel my order?
We may be able to change or cancel your order if it has not yet been shipped. Contact us as soon as possible after placing it so we can check its status and assist you.
Is shipping free?
Yes. Shipping is free on every order, with no minimum purchase amount or special conditions.
Which countries do you deliver to?
We currently deliver within the United States only. Shipping is free on every order.
When will I receive my refund?
After we receive and inspect your returned item, we process your refund within 7 days. Your bank or payment provider may need a few additional days before the funds appear in your account.
What if my order has not arrived?
First, check the tracking link in your shipping confirmation email. If more than 7 business days have passed since dispatch and your parcel has not arrived, email support@sophia-mode.com. We will investigate the situation right away.
Which payment methods do you accept?
We accept the following payment methods:
- Visa
- Mastercard
- Maestro
- UnionPay
- Apple Pay
- Google Pay
- Shop Pay
Payments are safely processed using SSL encryption to protect your information.
Are my personal and payment details protected?
Yes. We take the protection of your privacy and payment details seriously. Sophia Mode does not store sensitive payment information, and our checkout uses encryption to protect your data.
How do I request a return?
You have 60 days from the delivery date to request a return if an item is not right for you. Email support@sophia-mode.com, and our team will guide you through the process. Items must be unworn and in their original condition and packaging. Return shipping costs are paid by you, as described in our Refund Policy.
Can I exchange an item?
Yes. If you would like a different size or item, contact support@sophia-mode.com, and we will help arrange your exchange.
Still have a question?
Email support@sophia-mode.com or call +31 6 16 40 74 45. We are available Monday to Friday, 9 AM to 5 PM (ET), and reply to every message within 24 hours on working days.