Shipping policy
Shipping with Sophia Mode
We aim to make delivery clear and consistent, from placing your order to receiving your parcel. Each order is carefully checked and packed before it is handed to the carrier.
We ship orders within the United States only. Shipping is free on every order within the United States.
Delivery overview
- Processing: 1–2 business days to prepare and pack your order before dispatch.
- Transit: Typically 3–7 business days after dispatch.
- Total delivery: Most orders arrive within 4–9 business days of being placed.
Order preparation and dispatch
Each order is checked, packed and prepared before it is handed over for delivery. This preparation usually takes 1–2 business days.
The daily order cut-off is 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles), Monday through Saturday. Orders placed after this time begin processing on the next business day.
Tracking your order
Once your order is dispatched, we will send a shipping confirmation email containing tracking details. You can use these details to follow your parcel on its way to your address.
Tracking updates may take a short time to appear after the carrier receives the shipment.
Delivery delays
We work to keep deliveries on schedule. However, high shipping volumes, weather conditions or other logistical circumstances outside our control may occasionally cause delays.
If a delay occurs, we will do our best to keep you informed about the status of your delivery.
Delivery assistance
For questions about your order or shipment, email support@sophia-mode.com.
Thank you for choosing Sophia Mode. We look forward to delivering pieces that complement your personal style.
Contact information
Company name: Sophia Mode
Address: 3100 Skylark Dr, Austin, TX 78757, USA
Email: support@sophia-mode.com
Phone: +31 6 16 40 74 45
Customer service hours
Monday to Friday, 9 AM to 5 PM (ET).
We reply to every message within 24 hours on working days.