Refund policy

Returns and refunds

At Sophia Mode, we want you to feel good about your purchase. If something is not right, our team is here to help you through the return, exchange or refund process.

60-day return period

You have 60 days from the date your order is delivered to request a return.

To qualify, the items must:

  • Be unused and unworn.
  • Remain in their original condition.
  • Include all original packaging.

Items that do not meet these conditions may not qualify for a refund.

Starting a return

All returns must be initiated through our email support team. Contact support@sophia-mode.com and include:

  • Your order number.
  • A short description of the item you wish to return.

Our team will explain the next steps and guide you through the process.

Return shipping

You are responsible for the cost of return shipping.

We strongly recommend using a tracked shipping service. This helps ensure your parcel arrives safely and allows both you and our team to follow its progress.

Exchanges

Exchanges for a different size or style are available upon request. Email support@sophia-mode.com with your order number and details of the item you would like instead. Our team will assist you with the exchange.

Refund processing

Once we receive your return, we will inspect the items to confirm that they meet the return conditions.

After the inspection is completed, your refund will be processed within 7 days and issued to your original payment method.

Your bank or payment provider may need additional time to complete the transfer before the funds appear in your account.

Questions about your return?

For help with a return, refund or exchange, contact support@sophia-mode.com at any time.

Thank you for shopping with Sophia Mode. We appreciate your trust and look forward to serving you again.

Contact information

Company name: Sophia Mode
Address: 3100 Skylark Dr, Austin, TX 78757, USA
Email: support@sophia-mode.com
Phone: +31 6 16 40 74 45

Customer service hours

Monday to Friday, 9 AM to 5 PM (ET).
We reply to every message within 24 hours on working days.