Privacy policy

About this privacy policy

Sophia Mode respects your privacy. This policy explains how we collect, use and protect personal information when you visit https://sophia-mode.com/, place an order or contact our support team.

By using our website and services, you accept the practices described in this policy. If you do not agree, please stop using the website.

Who we are

Company name: Sophia Mode
Address: 3100 Skylark Dr, Austin, TX 78757, USA
Email: support@sophia-mode.com
Phone: +31 6 16 40 74 45

For the latest looks and daily outfit inspiration, follow @shopsophiamode on Instagram.

Information we collect

When you browse or shop with us, we may collect information needed to provide our services, including:

Technical information: Your IP address, browser type, device details and time zone.
Order information: Your name, email address, telephone number, shipping address and payment details.
Communications: Information you share when contacting us, including support messages and requests.

How we use your information

We use the information we collect to operate the store and assist our customers. This may include:

Processing and delivering orders.
Providing customer support and answering enquiries.
Protecting the website and preventing fraud.
Improving and personalising your shopping experience.
Sending updates, offers and marketing communications when you have chosen to receive them.

Sharing personal information

We share personal information only with trusted partners that help us operate our business. These may include:

Payment service providers.
Shipping and courier companies.
Technical and marketing service providers, including Shopify.

We never sell or rent your personal data to third parties.

Cookies

Our website uses cookies to support necessary functions and improve your browsing experience. Cookies help us:

Remember your preferences during your visit.
Improve website performance and usability.
Show content and recommendations relevant to your interests.

You can disable cookies through your browser settings at any time. Some website functions may not work correctly when cookies are disabled.

Your rights

You have the right to:

Access the personal information we hold about you.
Request corrections to or deletion of your information.
Limit how your information is processed.
Receive a portable copy of your personal data.
Withdraw consent at any time, including unsubscribing from newsletters.

To exercise these rights, email support@sophia-mode.com.

Children’s privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under 18. If we discover that such information has been submitted, we will promptly remove it from our records.

International data transfers

Sophia Mode is based in the United States. Your personal information may also be processed by our service providers in other countries, such as payment processors, technology platforms and shipping companies.

We take appropriate measures to ensure that internationally transferred information is handled safely and in accordance with applicable data protection standards.

Protection and retention

We maintain appropriate safeguards to protect your information. Personal data is retained only for as long as necessary to:

Provide our services.
Meet legal requirements.
Resolve disputes and enforce our policies.

Changes to this policy

We may update this policy to reflect changes to our practices or legal requirements. The latest version will remain available on the Sophia Mode website. We encourage you to review it periodically.

Contact us

If you have questions about this policy or the handling of your information, please contact:

Company name: Sophia Mode
Address: 3100 Skylark Dr, Austin, TX 78757, USA
Email: support@sophia-mode.com
Phone: +31 6 16 40 74 45

You can also find our latest looks and outfit inspiration on Instagram at @shopsophiamode.

Thank you for trusting Sophia Mode. We are committed to protecting your information while providing a pleasant shopping experience.