Terms of service
Overview
These Terms and Conditions govern access to and use of https://sophia-mode.com/, referred to as the “Website”, and all products and services offered through it.
The Website is operated and managed by Sophia Mode, 3100 Skylark Dr, Austin, TX 78757, USA. Throughout these Terms, “we”, “us” and “our” refer to Sophia Mode.
By visiting the Website or purchasing from our store, you agree to these Terms and Conditions.
Company details
Company name: Sophia Mode
Address: 3100 Skylark Dr, Austin, TX 78757, USA
Email: support@sophia-mode.com
Phone: +31 6 16 40 74 45
Discover our latest looks and daily outfit inspiration on Instagram at @shopsophiamode.
You do not need to register to browse the Website. Creating an account or placing an order requires acceptance of these Terms.
Sophia Mode sells fashion products through the Website. These Terms describe the legal relationship between Sophia Mode and each person using the Website. If you do not accept them, please stop using the Website and its services.
New tools, services and functions are also governed by these Terms. The latest version will remain available on this page. We may revise the Terms from time to time, with updates taking effect when published.
Our store uses the Shopify Inc. platform, which provides the e-commerce infrastructure for selling our products.
1. Online store conditions
By accepting these Terms, you confirm that you can legally enter into binding agreements under the laws of your country, or that you have permission from a parent or guardian if you are a minor.
You must not use the Website for unlawful purposes, including breaches of intellectual property laws or other applicable regulations.
Uploading or transmitting viruses, malicious code or other harmful software is prohibited. Breaching these rules may result in suspension or termination of your access to our services.
2. General conditions
We may refuse service or restrict access to the Website at our discretion.
Information transmitted through the Website, other than payment information, may pass through different networks and be adjusted to meet technical requirements. Payment information is encrypted during transmission.
You must not copy, duplicate, sell, distribute or exploit any part of the Website, its services or related information without written permission from Sophia Mode.
Section titles are provided for navigation and do not affect the interpretation of these Terms.
3. Content accuracy and timeliness
Website content is provided for general information. Although we aim for accuracy, we do not promise that all information is complete, current or free from errors.
Some material may remain available for reference after it is no longer current.
We may change or update content without notice. You are responsible for reviewing updates to the Website.
4. Changes to products and prices
Product prices may change at any time without prior notice.
We may change, suspend or discontinue products, services or Website functions whenever necessary. Sophia Mode is not responsible for these modifications, price adjustments, suspensions or removals.
5. Product information
Some products are available exclusively online and may be offered in limited quantities. Returns and exchanges are handled under our Return and Refund Policy.
We aim to present product images and descriptions accurately. Colours may nevertheless vary according to screen settings and device displays.
We may restrict sales to certain people or regions, revise descriptions or discontinue items without notice. Offers are void where prohibited.
We do not promise that products or services will meet individual expectations or that identified defects will necessarily be corrected.
6. Account and payment information
Sophia Mode may refuse or cancel any order. We may also limit quantities purchased by an individual customer, household or order.
If an order is changed or cancelled, we may notify you using the contact details provided at purchase.
You agree to provide accurate and current billing and account information and keep it up to date to support the processing of your orders.
Further details about returns and refunds are provided in our Return and Refund Policy.
7. Third-party tools and services
Some Website functions may provide access to tools or services operated by third parties.
We do not supervise or control these tools and do not promise their availability or performance.
You use third-party tools at your own discretion and risk. We encourage you to review the provider’s policies and terms before using them.
New services and functions introduced on the Website are also subject to these Terms.
8. Third-party links and content
The Website may contain references, promotions or links relating to third-party services.
Sophia Mode does not control external websites and is not responsible for their content, accuracy or actions.
Review the relevant provider’s policies and conditions before using a third-party service. Issues concerning third-party products should be addressed directly to that provider.
9. User contributions and feedback
When you send feedback, reviews, suggestions or other materials, you grant Sophia Mode the unrestricted right to use, reproduce, publish, edit and distribute that content.
We are not required to keep submissions confidential, compensate contributors or respond.
We may remove content that we consider unlawful, offensive, abusive, defamatory or otherwise inappropriate.
By submitting content, you confirm that it does not infringe another person’s rights, contain harmful code or present false information. You remain responsible for the content you submit.
We accept no responsibility for user-generated content appearing on the Website.
10. Personal information
Personal information collected through our store is processed in accordance with our Privacy Policy.
11. Errors, inaccuracies and omissions
The Website or services may occasionally contain typographical errors or inaccurate information about product descriptions, prices, promotions, shipping costs, delivery times or availability.
We may correct inaccuracies, update information or cancel orders when necessary, including after an order has been submitted.
Unless required by law, we are not obliged to update information within the service. An update date does not confirm that all information is current.
12. Unacceptable uses
You must not use the Website or its content to:
- Violate applicable laws or regulations.
- Encourage unlawful acts by others.
- Breach national or international regulations.
- Infringe the intellectual property rights of Sophia Mode or others.
- Engage in harassment, discrimination, abuse or defamation.
- Provide false or misleading information.
- Transmit viruses, malware or harmful code.
- Collect other users’ personal information without authorisation.
- Engage in spam, phishing, scraping or similar behaviour.
- Carry out unethical or offensive activities.
- Interfere with protection systems on the Website or related platforms.
Violating these rules may result in termination of your access to our services.
13. Disclaimers and limitation of liability
We do not promise uninterrupted access to the Website or error-free operation of its services. Results obtained through the Website may vary and are not promised to be accurate or consistent.
Sophia Mode may suspend or discontinue services at any time without notice.
Products, services and content are provided on an “as is” and “as available” basis, without warranties of any kind.
Sophia Mode, its employees, partners, suppliers and affiliates will not be liable for lost profits, lost data, replacement costs or other direct or indirect losses arising from use of the Website or services, even if those losses were foreseeable.
Where applicable law restricts limitations of liability, the maximum limitation permitted by law will apply.
14. Indemnification
You agree to indemnify and hold harmless Sophia Mode, its affiliates, employees, agents and partners against claims, liabilities and expenses, including legal fees, resulting from your breach of these Terms or infringement of third-party rights.
15. Severability
If a provision is found invalid or unenforceable, it will still apply to the fullest extent permitted by law. The remaining provisions will remain fully enforceable.
16. Termination
Obligations arising before termination remain valid after this agreement ends.
You may end your agreement with us by stopping your use of the Website at any time.
If we believe you have breached these Terms, we may suspend or terminate your access without prior notice. Responsibilities outstanding before termination remain enforceable.
17. Complete agreement
A failure by Sophia Mode to enforce a provision does not waive that right.
These Terms and the policies referenced within them form the entire agreement between you and Sophia Mode concerning use of the Website.
Uncertainty in interpreting these Terms will not be interpreted against the party that drafted them.
18. Governing law
These Terms and agreements relating to the use of our services are governed by the laws of the United States. This does not affect any rights you have under the mandatory consumer protection laws of the country or state where you live.
19. Changes to these Terms
The current version of these Terms is available on this page.
Sophia Mode may update or modify them at any time by publishing a revised version on the Website. Continued use after publication indicates acceptance of the updated Terms.
20. Returns and refunds
We aim to make returns clear and straightforward. If something is not right with your purchase, our team is here to assist.
Return eligibility
You may request a return within 60 days of delivery. Items must:
- Be unused and unworn.
- Remain in their original condition.
- Include all original packaging.
Items that fail to meet these conditions may not qualify for a refund.
Starting your return
Returns must be initiated through email support. Contact support@sophia-mode.com with your order number and a brief description of the item you wish to return.
Our team will guide you through the next steps.
Return shipping
Return shipping costs are your responsibility. We strongly recommend a tracked service to help your package arrive safely and allow both you and our team to monitor its progress.
Exchanges
Exchanges for another size or style are available upon request. Email support@sophia-mode.com with your order number and details of the replacement item you would like. Our team will assist with the process.
Refund processing
Returned items are inspected after receipt to confirm that they meet the return conditions. Once inspection is complete, your refund will be processed within 7 days to your original payment method.
Your bank or payment provider may require additional time before the funds appear in your account.
For assistance with returns, refunds or exchanges, contact support@sophia-mode.com at any time. We appreciate your purchase and look forward to serving you again.
21. Contact information
For questions, support requests or feedback, please contact:
Company name: Sophia Mode
Address: 3100 Skylark Dr, Austin, TX 78757, USA
Email: support@sophia-mode.com
Phone: +31 6 16 40 74 45
Find our latest looks and daily outfit inspiration on Instagram at @shopsophiamode.
Thank you for trusting Sophia Mode and making us part of your everyday style.